Purchasing jewellery over the Internet is not the same as going into a
shop and being able to inspect the items closely, and we want to make it easy for you to change your mind and return
an item if it isn't exactly what you want. Our returns policy is very simple: tell us within 7 days of receiving your jewellery that you
have changed your mind and we will willingly refund the full cost of the item(s) purchased.
Simply return the item un-used in its original condition by Royal Mail Special Delivery and remember to take out extra postal insurance to cover the value of the package in transit if it cost more than £500. This cost should be met by yourself.
Mark the package 'RMA' with your RMA number (for example RMA70123456). If you do not have an RMA number apply here: Get RMA Number.
The full purchase price of these goods will then be refunded.
Your order number:
Original White Barcoded Packaging container (if supplied):
Original Valuation Certificate:
Original Diamond Certificate (if supplied):
Cleaning Cloth (unopened):
RMA (Your RMA number)
43 Chapel Street
There are a few sensible exceptions which include boxes and wrapping, special orders - including non-stock sized rings, gold earrings under £200 and body piercing jewellery. Goods should be returned within 2 weeks from the date of dispatch, and you should apply for an RMA number within a week of shipping.
If you purchased a box you may return the order in any suitable container, as boxes are not refundable.
In the unlikely event of goods being damaged in transit, this should be immediately
reported to Royal Mail Customer Services on 0845 7740 740 and to ourselves
by email: Contact us by Email. Please keep all packaging materials for examination
by the Royal Mail and remember to include your order number in any correspondence.
These items will ordinarily be replaced free of charge.
Earrings & body jewellery are covered under the Sale of Goods Act 1979, as
amended in 1994. This does not affect your statutory rights.
Please note our
returns policy continues to operate normally during holiday periods and we are partially open to accept returns.