Jewellery Catalogue
Remember our prices are in UK sterling and there is No additional VAT to pay.
About Us:We are a jewellery company based in the North West of the UK. Fifteen years ago we decided to move into manufacturing, and purchased another manufacturing plant which came with the skill and expertise of the principal. The core machine purchased was induction heated, revolutionary at the time, and capable of producing 1 Kilo of gold every 4 minutes in an inert blanket gas to prevent porosity and produce a high quality product. We produced a wide range of products selling direct to shops and to the public through magazines such as 'Vogue' and 'Country Life'.
Since then we have improved our range extensively and have become one of the largest single outlet jewellery retailers in the UK. We have added to our gold range, high quality gold jewellery, designed and manufactured in Italy and encourage you to buy gold on a per gram basis, in the same way that manufacturers sell to jewellery shops in the UK.
Our diamond range now includes diamond jewellery manufactured in the UK and we import certified loose diamonds direct from the major cutting centres of the world such as Antwerp and Israel. Our Antique jewellery buyer has almost 40 years of trade experience and brings you the very best in styles and variety, including antique, pre owned, and vintage jewellery. Our aim is to sell high quality, high volume with small profits, and offer a first class service. We hope you will enjoy your experience and welcome ANY comments as we are always looking for ways to improve our site.
Thank you for shopping with us.
James Martin BSc(SpHons)Phys FGA DGA
Director
James Martin is a Gemmologist, Fellow of the Gemmological Association of Great Britain, and DGA diamond expert and grader. James is a director of Northern Gemmological Laboratories Ltd. also based in the North West of the UK and remains 'hands on' with the Jewellery Catalogue.
Site map:The catalogue comprises four sections.Gold: comprising Italian and British chain, bracelets, earrings, rings, and any specials we may have purchased in quantity.
Diamond Set: comprising diamond set jewellery from solitaire diamond rings to diamond pendants and diamond earrings.
Diamond: comprising loose certified diamonds which can be purchased individually or set into ring, pendants or earrings.
Antique: comprising mainly antique, hand made, and vintage jewellery, but also any special items that are limited in quantity.
The four sections are independent of one another. This is to make access and searches as fast as possible, but you may change from section to section and put things in to your basket as you go. We have written the bookmark/wish list ticks to work in which ever section you are in automatically, so if you are in the gold section the tags will access your gold database, and if you are in the diamond section the diamond database etc. It sounds complicated but you will understand when you try them out.
By clicking on an image you are transported to a separate page with more
details of the item on which you clicked. If you press the buy button the
item is added to your basket. It can be removed at any time by selecting the
'view basket' buttons found at the top left and left toolbar bottom sections.
Here you may change quantity of items (except in the antique and diamond sections
when we will have one only ) and if you wish, proceed to purchase the contents
via a secure 128 bit encrypted connection.
Price Promise:If you purchase jewellery from us and find the same product elsewhere on the internet at a lower price than ours within 14 days , including special offers, we will beat it or refund your money. We have only ever had one price challenge and this turned out not to be valid. Not surprising really!
Pricing:Yes our prices appear too good to be true!. However, we have minimal overheads, own our own buildings and workshops, have no overdraft to pay, and consequently don't need to charge you for these things.
How we calculate prices.
Prices from the Diamond Set, Antique and Loose Diamond sections are exact, and you should pay whatever the price was at the time of ordering.
Gold Section: Estimated Weights
Weights of products we send you may vary from those shown on this web site due
to manufacturing tolerances. Prices charged on your invoice will be based on
the actual weight of the products delivered to you. In the gold section the
final price you pay will be based upon the gold price at the point at which
you order, and the exact weight of the items you have selected. The weights
quoted are estimated weights.
For example: if you select a curb bracelet at £7.05 per gram at a weight of 6.5 gms the cost will be:
7.05 x 6.5 = £45.83 which we calculate for you.
When your bracelet arrives it may weight 6.3 gms so you will be charged:
7.05 x 6.3 = £44.42
or it may weigh 6.7 gms and you would be charged:
7.05 x 6.7 = £47.24
but the gram price of 7.05 will be the same - same good value, whatever the weight.
This is the way that almost the entire wholesale jewellery trade operate, and the only way to operate effectively if you work on small margins. When a shop purchases gold from a wholesale jewellers, the goods are weighed and a price per gram paid, the same way that we charge you. UK gold prices are fixed twice a day and we often change prices to reflect this, so an item in which you were interested in the morning may be a different price in the afternoon.
Prices quoted are what you pay, there is NO additional Vat to calculate.
Loose diamond and gold prices are converted from dollars ( both diamonds & gold are still traded in US dollars ) and will fluctuate with the exchange rates. We may require payment by bankers draft/ transfer for some of the more expensive items.
Price per gram (ppg) This is a calculation that allows us to compare how much we are paying for an item. If we wished to purchase a curb chain for instance that costs £100 and weighs 25 grams the cost per gram is 100 divided by 25 = 4 pounds per gram. We are paying £4 for every gram of gold. If another chain costs £200 and weighs 40 gms, the cost per gram is 200 divided by 40 = 5 pounds per gram. We are paying £5 for every gram of gold. The second chain is more expensive on a per gram price, and to be an equal bargain should cost £160 ( 40gms x 4 pounds per gram). We kindly work this out for you so you can compare our prices. If a shop will not tell you how much a chain weighs, there is usually a reason!. To calculate the price per gram then:
1: Find 2 similar products
2: Take the cost price
3: Divide this by the weight
The one with the lowest number is the better deal for identical products. ie 4 ppg is better than 5 ppg.
Quality:
In the Gold section we offer you the finest quality products, each fully compliant
with the UK hallmarking quality laws. Each item carries our 9ct/0.375 stamp
for 9ct or 18ct/0.750 stamp for 18 carat gold as tested by an independent government
licensed Assay Office. Many Antique items were never hallmarked, but we usually
indicate this in the description. Diamond grades are the opinions of Northern
Gemmological Laboratories Ltd unless otherwise stated and previously inspected
by an alternate laboratory.
Guarantee:All items are subject to our 14 day no quibble money back guarantee, except for gold earrings (diamond earrings will be covered), body jewellery, boxes and wrapping.
Returns:
Additionally all our jewellery is guaranteed against manufacturing defects for 1 year subject to the usual terms of misuse and unreasonable wear.
Delivery:We aim to dispatch 95% of goods ordered before 4.00 pm from the Gold and Antique section the same/next working day. Diamond goods take between 1 and 7 working days depending on stock levels.
All goods are sent by insured post which must be signed for at the card holders address. Delivery is UK only. It is up to the purchaser to ensure that they are at the address given at the expected time of delivery to receive the goods. Goods are insured only up to the point of signature at the designated address.
We don't pretend to offer 'free' delivery because there is no such thing as 'free' delivery, it is always built into the cost of each item. This means if you buy two items from a 'free' delivery company you have paid twice for delivery and if you buy 3 items you have paid 3 times for delivery. We charge just £4.95 P&P irrespective of how many items you purchase. It does not look as good, but we feel it is honest to be open about this, and it saves you money.
How to contact us:
Jewellery Catalogue
41-45 Chapel Street
Leigh
Lancashire
WN7 2PB
or by e-mail (preferred) to:
Customer
Help@ Jewellery Catalogue
Technical@ Jewellery Catalogue
Manager@ Jewellery Catalogue
By telephone 10am-5pm
Monday-Friday: 0845 22 66 914
How to Pay:Payment can be made on line by Visa, Master Card, Switch, or Delta, or by telephone with the above or by cheque. Cheques are to be made payable to 'Jewellery Catalogue' and please allow 5 days for the cheque to clear. You may also fax an order to the telephone number listed above. Our telecom system will automatically re-route your call to a fax server. If we have asked for a bank transfer our account details are:Sort: 010575
Account: 43775225
A/C: Martin Bond Ltd.
Natwest Business Centre
196 Monton Road
Manchester
M30 9PY
Terms & Conditions: Images and code are the property of Martin Bond Holdings Ltd. and their use without written consent from Martin Bond Holdings Ltd. will not be permitted. The Jewellery Catalogue reserve the right to refuse sale or withdraw from sale any item without reason or notice or to request payment by cash, by cheque and ask for 5 working days to allow a cheque to clear, or by direct payment into our bank . We do not give credit and any overdue balances will accrue at 0.20% per day. If any disputes arise regarding this Web site, such disputes shall be resolved according to the laws of England in the UK. All goods shall remain the property of The Jewellery Catalogue until paid for in full. Martin Bond Ltd is registered under the Data Protection Act and may run a search on any purchasing customer. This is for internal use only. The Jewellery Catalogue & Jewellery Catalogue are trading names of Martin Bond Holdings Ltd. Reg 3248851 registered office 43 Chapel Street Leigh Lancashire WN7 2PB and VAT Number 686065015. 
Returns:
Ring Size:Our sizing policy for the Antique section is that we will size most rings for just £5 to whatever size you desire. However if the ring is returned within the 14 day period there is a £15 sizing fee subtracted from the purchase price. This applies only to purchases from the Antique section. The Gold and Diamond set rings are already made in various stock sizes and may usually be ordered at the required size. At a later date we will usually size any ring purchased from us for the £5 fee + £4.95 P&P. Please mark the envelope 'Workshop'.
Returns:All items are subject to our 14 day no quibble money back guarantee, except for damaged goods, boxes and wrapping, special orders and gold earrings (diamond earrings will be accepted) or body jewellery, which may be returned within the 14 day period for scrap at approx £2 per gram. 14 days is deemed to commence from the date of dispatch, and goods must be received by us on or before day 14. We do not make exceptions, and goods received after this date will require our usual shipping fee for their return.
For everything else, return the item un-used in its original condition and packaging, including invoice and credit card details by registered post to our address below, and mark it 'Returns:' with your order number ie Returns: 10234441. The full purchase price of these goods will then be refunded.
Remember to take out any extra necessary insurance to cover the value of the package.
Please Include:
Your order number:
Your address:
Original Invoice:
Full Card details for the card used at purchase:
Original Packaging container (if supplied):
Original Valuation Certificate:
Original Diamond Certificate (if supplied):
Cleaning Cloth (unopened):
Returns Address:
Returns: 10xxxxxx(Your order number)
Jewellery Catalogue
43 Chapel Street
Leigh
Lancashire
WN7 2PB
If you purchased a box you may return the order in any suitable container as boxes are not refundable. Missing or used cleaning cloths will be charged for at £1.50. Original packaging containers £1. Valuation and Diamond Authenticity Certificates £5 each. Failure to follow the returns procedure will result in an additional £10 handling charge. Any tagged goods returned with the security tag removed will not be refunded. Loose diamonds will not be refunded without the accompanying Diamond Grading Certificate.
Damaged goods, jewellery that has been worn and goods returned outside the 14 day period will be treated as scrap and refunded at our scrap rate for that day.
In the unlikely event of goods being damaged in transit, this should be immediately reported to Royal Mail Customer Services on 0845 7740 740 and to ourselves by email: goods damaged in transit. Please keep all packaging materials for examination by the Royal Mail and remember to include your order number in any correspondence. These items will ordinarily be replaced free of charge.
Earrings & body jewellery are covered under the Sale of Goods Act 1979, as amended in 1994. This does not affect your statutory rights. Please note our returns policy continues to operate normally during holiday periods.
Complaints:We will acknowledge any complaint within 2 working days and
provide a likely timescale for resolving the dispute and keep you informed about progress. If you have any complaints about members of staff please telephone 0845 22 66 914 and ask to speak to James Martin in person. All complaints will be dealt with in strictest confidence. We have no current outstanding complaints. This statement will be removed during any period where there is an unresolved complaint extending beyond 7 days. Complaints
Valuations for Insurance:We now supply a valuation certificate for insurance purposes with each order. These can be quite expensive in the high street and currently we offer these free of charge.
Diamond Authenticity Certificates:We now issue a diamond authenticity certificate with each order for diamond set jewellery. This is currently free of charge.
Security:Credit Card Security. We know of no cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software on your computer when the order is placed using 128 bit encryption over a secure socket connection. Details are not stored on our computer network, nor are they held in clear text on any web site and details are destroyed as soon as practicable. All credit card data is locked in safes when not in use and prior to erasure.
Guarantee
In the unlikely event of your card details being used fraudulently as a result of using Jewellerycatalogue.co.uk's secure services, we will cover your liability up to £50 provided that the unauthorised use of your credit or debit card resulted through no fault of your own. As long as you have card protection, any amounts in excess of £50 are then the legal liability of your bank or card issuer.
Do not send credit/debit card details via standard email as this is not secure, please use the secure server provided.
In the unlikely event of unauthorised card use please be sure to contact your card issuer immediately as per your contractual arrangement with them.
Privacy:The Jewellery Catalogue do not disclose buyers information to third parties. We are registered under the Data Protection Act 1998 and hold firm views on confidentiality. We do not send e-mail to consumers unless they have first given their consent.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.
We may collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will not pass your e-mail address to other trusted traders unless you agree.
The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
Credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.
If you have any questions/comments about privacy, you should email us at Privacy
The person in charge of privacy matters is James Martin.
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